Shipping policy
SHIPPING POLICY
Last updated: September 7, 2026
Thank you for shopping with Jacks & Lisas Evermore Co.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are normally processed and shipped on business days only.
Processing times are estimates and may occasionally take longer due to order volume, inventory availability, holidays, or circumstances outside our reasonable control.
2. Shipping Method
We use DDP (Delivered Duty Paid) shipping for applicable orders.
Under our DDP shipping arrangement, applicable customs duties, import taxes, and standard import-related charges are generally included in the shipping cost paid at checkout.
Customers should not normally be required to pay additional customs duties or import taxes when the order is delivered.
3. Additional Charges
Although our shipments are sent under a DDP arrangement, we cannot control charges imposed independently by customs authorities, government agencies, carriers, or other third parties.
If an unexpected charge, fee, tax, duty, brokerage charge, storage fee, handling fee, or other amount is imposed on the customer despite the DDP shipping arrangement, the customer is responsible for that amount to the extent permitted by applicable law.
If you receive a request for an unexpected payment related to your shipment, please contact us before making payment whenever reasonably possible so that we can review the situation.
4. Shipping Times
Estimated delivery times are displayed at checkout when available.
Delivery times are estimates and are not guaranteed unless a specific delivery date or timeframe is expressly stated as guaranteed.
Actual delivery times may vary depending on the shipping carrier, customs processing, destination, weather, holidays, and other circumstances outside our reasonable control.
5. Shipping Charges
Applicable shipping charges will be displayed during checkout before payment is completed.
The shipping charge shown at checkout includes our applicable DDP shipping arrangement unless otherwise stated.
6. Tracking
When tracking information is available, it will be provided after the order has been shipped.
Tracking information may take some time to become active after the carrier receives the shipment.
We are not responsible for delays or inaccuracies in tracking information provided by a shipping carrier.
7. Delivery Problems
If your order has not arrived within a reasonable time after the estimated delivery period, please contact us.
We will make reasonable efforts to assist you and, where appropriate, investigate the shipment with the shipping carrier.
If an order cannot be delivered or cannot be shipped within a timeframe required by applicable law, any legally required refund or cancellation rights will apply.
8. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned, delayed, or otherwise affected because an incorrect or incomplete address was provided, please contact us and we will review the situation and determine the available options.
9. Shipping Delays
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, natural disasters, strikes, governmental actions, or other unforeseen circumstances, except where applicable law provides otherwise.
10. Contact
For questions regarding shipping, delivery, customs, or unexpected charges, please contact: